Serviceability & Delivery
Delivery zones, route schedules, cut-off times, minimum order values, surcharges, and tax rules — all configurable per customer, per catalog, or globally. Buyers see exactly when and how they can order.
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Delivery rules live in people’s heads. That doesn’t scale.
A buyer orders at 4:15pm for Wednesday. Cutoff was 2pm. Nobody catches it until the warehouse is building loads.
Routes, schedules, minimum order values, surcharges — your dispatcher knows them. Your ordering system doesn’t. That gap creates errors, phone calls, and late changes.
Draw your delivery areas on a map
Not zip codes. Actual geographic boundaries that follow your routes. A buyer enters their address, the system matches it to a zone, and resolves the route, delivery days, and cutoff times automatically.
Your Route 7 spans three zip codes but doesn’t include all of any of them. Zip-code zones can’t model that. Geographic polygons can.
Cutoff times that actually work
Each route has a cutoff. Past it? That date isn’t an option. The buyer sees the next available delivery automatically.
No late orders to triage. No warehouse load-building disrupted by last-minute changes. Clean data from the point of order.
Rules that adapt to how you sell
Delivery and ordering rules aren’t one-size-fits-all. Confinus lets you configure them globally, per catalog, or per customer.
Minimum order values
Set a global minimum, override it for specific catalogs, or waive it for particular customers. Buyers see the requirement before checkout — no rejected orders, no awkward calls.
Delivery surcharges
Charge for small orders, remote zones, or rush delivery. Apply surcharges globally, by catalog, or by customer. Visible to the buyer at checkout so there are no surprises.
Tax rules
Configure tax rates globally or by customer. Tax-exempt accounts see the right totals from the start. No manual adjustments after the fact.
Route schedules
Each zone has its own delivery days and schedule. Buyers only see dates you can actually service. Schedules can vary by day of the week.
Per-customer overrides
Global rules set the baseline. Individual customer accounts can have their own minimums, surcharges, delivery windows, and tax settings. The exception is handled in the system, not in someone’s head.
Catalog-level settings
Assign different serviceability rules to different catalogs. Your premium catalog might have no minimum. Your wholesale catalog requires $500. Configuration, not code.
How the chain resolves
Buyer’s Address
Delivery Zone + Route
Schedule, Cutoffs, Minimums, Surcharges
Available Dates + Order Requirements
The buyer sees what they need to see: available dates and any requirements. Behind that is zone matching, schedule logic, and rule resolution running every time the cart updates.
See how this works for your business
Ready to modernize your procurement?
See how Confinus can streamline ordering, catalogs, and delivery for your distribution business.
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